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Refund & Money-Back Guarantee Policy – Nutrigenix

Effective Date: 28 August, 2025
Website: nutrigenix.in
Contact: fitness.nutrigenix@gmail.com

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We stand by our programs and offer a conditional money-back guarantee. Because results depend on proper adherence, refunds are granted only if all criteria below are met.

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1) Eligibility Criteria (All required)

You may request a refund if, after purchasing and following our plan(s), you did not achieve meaningful results and you can demonstrate:

  1. Adherence Period: You followed the plan for at least 4 continuous weeks.

  2. Daily Proof of Compliance:

    • Daily meal photos (or screenshots of food logs) that match the assigned plan/recipe guidelines.

    • Daily weight entries (photo of scale recommended).

  3. Weekly Body Measurements:

    • At least 4 weekly measurement logs (e.g., waist, hips, chest, arms, thighs), with timestamped photos or notes.

  4. Plan Consistency:

    • You used the appropriate plan (e.g., veg/no-oil/budget/whey-free/no-soy/1300/1600/2400 kcal) without major deviations.

  5. Timing:

    • Submit your refund request within 10 days of completing the 4-week adherence period.

Tip: Keep your logs organized (Google Drive folder or a note app) to make review fast.

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2) How to Request a Refund

Email fitness.nutrigenix@gmail.com with:

  • Subject: Refund Request – [Order ID]

  • Your full name, purchase email, date of purchase, and Order ID

  • A link or attachment containing:

    • 4 weeks of daily food logs/photos

    • 4 weeks of daily weights

    • Weekly measurement records (4 sets)

    • Any relevant notes (illness, travel, etc.)

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We will acknowledge your request within 2 business days and provide a decision within 7–10 business days after complete documentation is received.

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3) Outcomes

  • Approved: Refund to original payment method (processing times depend on your bank/Razorpay).

  • More Info Needed: We may request specific missing entries or clarifications.

  • Not Approved: If criteria are not met or records indicate substantial non-adherence.

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4) Exclusions

Refunds are not available for:

  • Requests without the complete 4-week adherence proof above.

  • Irregular logging (missing multiple days) or major plan deviations.

  • Medical conditions/medications that affect weight and were not disclosed/considered.

  • “Changed my mind,” “no longer interested,” or access issues resolved by resending links.

  • Duplicate purchases (handled as corrections separately).

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5) Duplicate/Erroneous Charges

If you were charged twice or made an error, email us—verified duplicates will be fully refunded.

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