Refund & Money-Back Guarantee Policy – Nutrigenix

Effective Date: 28 August, 2025
Website: nutrigenix.in
Contact: fitness.nutrigenix@gmail.com

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We stand by our programs and offer a conditional money-back guarantee. Because results depend on proper adherence, refunds are granted only if all criteria below are met.

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1) Eligibility Criteria (All required)

You may request a refund if, after purchasing and following our plan(s), you did not achieve meaningful results and you can demonstrate:

1. Adherence Period: You followed the plan for at least 4 continuous weeks.

2. Daily Proof of Compliance:

   • Daily meal photos (or screenshots of food logs) that match the assigned plan/recipe guidelines.

   • Daily weight entries (photo of scale recommended).

3. Weekly Body Measurements:

   • At least 4 weekly measurement logs (e.g., waist, hips, chest, arms, thighs), with timestamped photos or notes.

4. Plan Consistency:

   • You used the appropriate plan (e.g., veg/no-oil/budget/whey-free/no-soy/1300/1600/2400 kcal) without major deviations.

5. Timing:

   • Submit your refund request within 10 days of completing the 4-week adherence period.

Tip: Keep your logs organized (Google Drive folder or a note app) to make review fast.

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2) How to Request a Refund

Email fitness.nutrigenix@gmail.com with:

• Subject: Refund Request – [Order ID]

• Your full name, purchase email, date of purchase, and Order ID

• A link or attachment containing:

  • 4 weeks of daily food logs/photos

  • 4 weeks of daily weights

  • Weekly measurement records (4 sets)

  • Any relevant notes (illness, travel, etc.)

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We will acknowledge your request within 2 business days and provide a decision within 7–10 business days after complete documentation is received.

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3) Outcomes

• Approved: Refund to original payment method (processing times depend on your bank/Razorpay).

• More Info Needed: We may request specific missing entries or clarifications.

• Not Approved: If criteria are not met or records indicate substantial non-adherence.

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4) Exclusions

Refunds are not available for:

• Requests without the complete 4-week adherence proof above.

• Irregular logging (missing multiple days) or major plan deviations.

• Medical conditions/medications that affect weight and were not disclosed/considered.

• “Changed my mind,” “no longer interested,” or access issues resolved by resending links.

• Duplicate purchases (handled as corrections separately).

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5) Duplicate/Erroneous Charges

If you were charged twice or made an error, email us—verified duplicates will be fully refunded.